FAQs
What exactly do you do?
We take over your end-of-tenancy deposit negotiations. That means we handle all communication with your landlord or letting agent or deposit scheme, challenge unfair deductions, and make sure you receive the maximum deposit you’re entitled to — without you having to lift a finger.
Why would I need help getting my deposit back?
Because landlords and agents often count on tenants — especially students — not knowing their rights. Deductions can be unfair, exaggerated, or completely false. We’ve worked on the other side of this process, so we know exactly how to push back and win.
What if I haven’t moved out yet?
Even better. The earlier you get us involved, the more we can do — from advising on evidence to flagging potential issues in advance. It gives you a stronger foundation when it's time to dispute deductions.
How much does it cost?
Our service is a flat £60. No hidden extras. No percentages. Just one affordable fee for full expert representation — and often, we save clients far more than that in avoided deductions.
Is it really worth £60?
Absolutely. Most tenants lose anywhere from £100 to £400 due to unfair or inflated claims — and often don’t even know they could have challenged them. For £60, you get a specialist in your corner to protect your money and your rights.
What do you need from me?
Just the basics: your name, contact info, tenancy address, landlord/agent details, and any relevant documents (like your inventory or checkout report). After that, we take it from there.
How fast do you get started?
Once you book the service, we’ll be in touch within 24 hours to get started. We move quickly to make sure nothing slips through the cracks, especially in time-sensitive cases.
Can you guarantee I’ll win?
We can’t promise a win — no one can — but we do guarantee that your case will be handled with experience, strategy, and care. Most of our clients recover far more than they would have on their own.
What if my deposit isn’t that big — is it still worth it?
Yes — and here’s why: even with smaller deposits, landlords often try to take more than they should, and most tenants don’t know how to fight back. Our £60 fee is a small investment to potentially save hundreds, but more than that — it gives you peace of mind, confidence, and someone in your corner who knows how this game is played.
You’ve already paid thousands in rent — don’t let the last bit slip away just because it’s “too awkward to argue.” We make sure your voice is heard — and that it works in your favour.