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Terms & Conditions

Last Updated: 24th September 2024

 

These Terms govern your use of the Deposit Management Service (“we”, “us”, “our”). By purchasing our service, you agree to these Terms in full.

 

1. Our Service

We provide a fixed-fee digital service to support tenants in reclaiming their tenancy deposits fairly and efficiently. This includes:

  • Reviewing documentation (e.g., tenancy agreements, inventories, communications)

  • Drafting professional responses to landlords or agents

  • Advising on how to proceed with deposit schemes (TDS, DPS, etc.)

  • Escalating unresolved issues to affiliated legal professionals, if appropriate

We are not regulated by the Solicitors Regulation Authority and do not provide formal legal representation.

 

2. Data Handling & External Partners

By using our service, you acknowledge and agree that:

  • Your data may be reviewed by our internal experts or outsourced team members (under confidentiality agreements)

  • If your case meets certain criteria (e.g., a deposit that was not legally protected), we may refer your case to a third-party legal provider, such as a solicitor, for potential follow-up. Your contact details and case summary may be shared for this purpose.

  • We may anonymise or package certain data (e.g., landlord information, letting agent trends) for commercial use or sale to trusted partners (e.g., property professionals)

Your data will never be used irresponsibly or sold to marketing firms.

 

3. Booking & Payment

  • The service is available for a one-time fee of £60

  • Payment is due in full at time of booking via our secure platform

  • This is a digital service; no physical product will be delivered

 

4. Your Responsibilities

You must:

  • Provide accurate, truthful documentation and communication records

  • Notify us of any legal notices or deadlines relevant to your case

We are not liable for missed deadlines due to delayed or incomplete information on your part.

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5. Refund & Cancellation

You may cancel your purchase within 14 days, provided we haven’t begun working on your case. See the Refund Policy.

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6. Service Limitation

We cannot guarantee a full or partial return of your deposit, as decisions rest with landlords, agents, and adjudicators. Our commitment is to apply our expertise to give you the best possible chance of success.

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7. Governing Law

These Terms are governed by UK law. Any disputes shall be resolved through the courts of England and Wales.

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8. Limitation of Liability

To the fullest extent permitted by law:

  • We provide our service on a "best efforts" basis. While we apply professional care and experience, we do not guarantee the recovery of your deposit, full or partial.

  • We are not responsible for decisions made by third parties, including landlords, letting agents, tenancy deposit schemes, or legal adjudicators.

  • We are not liable for:

    • Financial losses related to your tenancy or moving process

    • Missed deadlines due to incomplete or delayed documentation provided by you

    • Indirect or consequential losses, including emotional distress or reputational harm

  • Our total liability for any claim, whether in contract, tort (including negligence), or otherwise, shall be limited to the £60 fee you paid for the service.

This clause does not limit or exclude any liability that cannot be limited or excluded by law, including for fraud or death/personal injury caused by negligence.

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